Privacy policy
Last updated: July 5, 2026
Modaknits is operated by MALAMA GLOBAL LLC (“Modaknits,” “we,” “us,” or “our”). We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a custom apparel shopping experience (the “Services”). Modaknits is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase, place a custom printing order, upload artwork, communicate with us, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, billing address, shipping address, phone number, and email address.
Order and transaction information, including the products you view, add to your cart, purchase, return, cancel, or inquire about, as well as your order history, order status, shipping details, and customer support history.
Custom order and artwork information, including logos, artwork files, images, text, design notes, print placement preferences, proof approval records, and related communications that you provide for custom T-shirt printing orders.
Payment information, including payment method, payment confirmation, transaction details, and related payment processing information. Payment information is processed by Shopify Payments, PayPal, and other payment providers. We do not store full payment card numbers on our own systems.
Account information, including your account profile, preferences, settings, login details, and customer account activity.
Communications with us, including information you provide when contacting customer support, requesting artwork assistance, submitting a bulk order inquiry, asking for a proof, or communicating with us about an order.
Device and usage information, including information about your device, browser, network connection, IP address, unique identifiers, pages viewed, actions taken on the Services, and interactions with our website, ads, emails, and other digital content.
Marketing and preference information, including your email or SMS marketing preferences, subscription status, coupon use, and interactions with promotional communications.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, upload artwork, submit a form, contact us, request a bulk quote, subscribe to marketing communications, or otherwise provide personal information to us.
Automatically through the Services, including through cookies, pixels, server-side events, analytics tools, and similar technologies when you visit or use our website.
From Shopify and our service providers, including payment processors, analytics providers, marketing platforms, fulfillment providers, shipping partners, review tools, fraud prevention providers, and customer support tools.
From business and marketing partners or other third parties, including advertising platforms and social media platforms where permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including to process payments, fulfill orders, review uploaded artwork, prepare custom printing files, create or send digital proofs when needed, produce custom printed T-shirts, arrange shipping, provide order updates, process returns or refunds where applicable, manage your customer account, support customer service, and improve the shopping experience.
Custom Printing and Artwork Review
We use uploaded logos, artwork, images, design files, print placement preferences, and related order notes to review your custom printing request, prepare your order for production, communicate with you about artwork issues, send digital proofs when applicable, print your custom products, perform quality control, fulfill your order, and support any related customer service or dispute process.
We do not use customer-uploaded artwork for unrelated marketing, resale, or third-party commercial use without your permission.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending email or SMS marketing communications where permitted, showing online advertisements, measuring advertising performance, creating audiences, and improving the relevance of our marketing.
We may use tools and platforms such as Shopify, Google, TikTok, Meta, Pinterest, email marketing tools, analytics services, and similar technologies for advertising, analytics, attribution, and remarketing, subject to applicable law and your privacy choices.
Security and Fraud Prevention
We use your personal information to authenticate accounts, provide a secure checkout experience, detect and prevent fraud, investigate suspicious or unlawful activity, protect our Services, protect public safety, and enforce our policies.
Communicating with You
We use your personal information to respond to your inquiries, provide customer support, send order and shipping notifications, request additional artwork information, send proof approval requests, respond to refund or return requests, and maintain our business relationship with you.
Legal and Compliance Purposes
We use your personal information to comply with applicable law, respond to valid legal requests, participate in legal proceedings, enforce our terms and policies, and protect our rights, property, users, and business.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
With Shopify, which hosts and supports our online store, checkout, customer accounts, payments, analytics, and related Services.
With vendors and service providers who perform services on our behalf, such as IT services, payment processing, fraud prevention, analytics, advertising, customer support, email delivery, review collection, cloud storage, printing, fulfillment, warehousing, quality control, shipping, logistics, and customs-related services.
With print, fulfillment, and logistics providers, including providers located in China and other countries, as necessary to review artwork, produce custom printed products, ship orders, provide tracking, handle customs-related processes, and support delivery.
With business and marketing partners, including advertising and analytics platforms, to provide marketing services, measure advertising performance, and show you relevant advertisements, where permitted by applicable law.
When you direct or consent to disclosure, such as when you use social media integrations, login integrations, customer account features, payment providers, shipping services, or third-party tools connected to the Services.
With affiliates or within our corporate group, where applicable.
In connection with business transactions or legal obligations, such as a merger, acquisition, financing, sale of assets, bankruptcy, legal request, subpoena, court order, regulatory request, enforcement of our terms, or protection of our Services, users, rights, and business.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you and for us.
Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, we may use Shopify features that incorporate data obtained from your interactions with our store, with other merchants, and with Shopify to help protect, grow, and improve our business. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to certain requests to exercise rights over Shopify-controlled data.
To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy and privacy portal made available by Shopify.
Cookies, Pixels, and Similar Technologies
We and our service providers may use cookies, pixels, server-side events, analytics tools, and similar technologies to operate the Services, remember your preferences, understand how visitors use the website, improve our products and services, measure marketing performance, prevent fraud, and provide personalized advertising where permitted.
These technologies may be provided by Shopify, Google, TikTok, Meta, Pinterest, Judge.me, email marketing providers, analytics tools, and other service providers.
Depending on where you live, you may be presented with a cookie banner or privacy controls that allow you to manage certain preferences. You may also be able to control cookies through your browser settings. If you disable or reject certain cookies, some features of the Services may not function properly.
Sale, Sharing, and Targeted Advertising Choices
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for targeted advertising, as those terms are defined under applicable privacy laws.
You can exercise applicable rights through the privacy controls, data sharing opt-out page, or other mechanisms made available on the Services.
If you visit our website with a Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the browser or device used to visit the Services, as required by applicable law.
Other than Global Privacy Control where required, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
Third Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms.
We are not responsible for the privacy, security, accuracy, completeness, reliability, or practices of third-party websites or platforms. Our inclusion of such links does not imply endorsement of those websites, platforms, owners, or operators.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee perfect security.
We recommend that you do not send sensitive or confidential information to us through unsecured channels.
We retain personal information for as long as reasonably necessary to provide the Services, process and fulfill orders, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements and policies, support accounting and tax records, and maintain business records.
Custom order and artwork-related information may be retained as needed to process your order, support reorders, resolve customer service issues, comply with legal obligations, or respond to disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.
Right to Access / Know. You may have the right to request access to personal information we maintain about you.
Right to Delete. You may have the right to request deletion of personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
Right of Portability. You may have the right to receive a copy of personal information we maintain about you or request that we transfer it to a third party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising.
Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe link in our emails. If you opt out of promotional communications, we may still send non-promotional messages, such as order confirmations, shipping updates, customer account notices, proof approval requests, and customer service messages.
If you reside in the United Kingdom or European Economic Area, you may also have the right to object to processing, request restriction of processing, or withdraw consent where we rely on consent, subject to applicable law.
You may exercise your rights where indicated on the Services or by contacting us using the contact details below. We may need to verify your identity before processing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country where you live, including in the United States, China, and other countries where we, Shopify, our service providers, fulfillment providers, logistics providers, or other partners operate.
If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms, or other lawful transfer mechanisms where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our business, technology, legal obligations, data practices, or operational needs.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
If you have questions about our privacy practices, this Privacy Policy, or if you would like to exercise privacy rights available to you, you may contact us at:
Modaknits
Operated by MALAMA GLOBAL LLC
573 Bellevue Road, Suite D
Newark, DE 19713
United States
Email: support@modaknitswear.com
Phone: +1 408-595-9100
For the purpose of applicable data protection laws, MALAMA GLOBAL LLC is the data controller of your personal information where applicable.