Shipping policy
Shipping Policy
Last updated: July 5, 2026
At Modaknits, we create custom printed T-shirts and apparel products. Many orders require artwork review, file preparation, printing, quality control, and packing before shipment. Please read this Shipping Policy carefully before placing an order.
Order Review and Production Time
After your order is placed and payment is confirmed, our team will review your order details and any uploaded logo, artwork, image, text, or design file.
Most orders are reviewed within 1–2 business days.
For custom printed orders, production usually begins after:
- Artwork review is completed;
- Any required file issue is resolved;
- A digital proof is approved, if a proof is required;
- Order details, print placement, color, size, and quantity are confirmed.
Typical production time is 2–5 business days after artwork approval or artwork review.
Production may take longer during peak periods, holidays, high order volume, large quantity orders, bulk orders, or if your artwork requires additional clarification.
Orders are not processed, printed, or shipped on weekends or public holidays. Because our print and fulfillment center is located in China, Chinese public holidays may also affect production and shipping schedules.
Shipping Origin
Modaknits orders are printed, packed, and shipped from our print and fulfillment center in:
Dongguan, Guangdong, China
Our U.S. business entity is MALAMA GLOBAL LLC, but most online custom printed orders are fulfilled from our Dongguan print and fulfillment center.
Shipping Destinations
We currently ship internationally to selected destinations, including:
- United States
- Canada
- United Kingdom
- European Union countries
- Australia
- New Zealand
- Japan
- South Korea
If your country or region is available at checkout, shipping service is currently supported to your location.
Some remote areas, islands, military addresses, restricted destinations, or regions with limited carrier coverage may not be available at checkout or may require additional shipping time.
Estimated Shipping Times
Shipping time begins after your order has been printed, packed, dispatched, and handed over to the carrier.
Estimated transit times are:
| Destination | Estimated Transit Time After Shipment |
|---|---|
| United States | 5–8 business days |
| Canada | 6–10 business days |
| United Kingdom | 5–8 business days |
| European Union | 6–10 business days |
| Australia & New Zealand | 6–10 business days |
| Japan & South Korea | 5–8 business days |
These timeframes are estimates only and are not guaranteed.
Actual delivery time may vary due to customs clearance, destination country, local carrier performance, holidays, weather, incorrect addresses, peak season delays, or other circumstances outside our control.
Shipping Rates
Shipping fees are calculated at checkout based on your delivery region and order value.
We use standardized shipping rates to keep shipping costs transparent and predictable.
Free standard shipping may be available when your order reaches the applicable free shipping threshold for your region.
Bulk orders, large quantity orders, or special shipping requests may require a custom shipping quote.
Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges depending on the laws and regulations of the destination country or region.
Unless duties and taxes are clearly collected at checkout or otherwise stated in writing, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Shopify’s own guidance also notes that international customers may be charged additional duties and import taxes when receiving shipments, unless the merchant meets requirements to collect those charges at checkout.
Modaknits is not responsible for customs delays, rejected customs clearance, unpaid duties or taxes, or additional fees charged by local authorities or carriers.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details.
Tracking updates may take 24–72 hours to appear after dispatch, depending on the carrier and destination country.
For international shipments, tracking may update more slowly during customs clearance or carrier handoff between countries.
Delivery Issues and Claims
If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist with a delivery investigation.
For delayed shipments, please contact us within 30 days after shipment.
If tracking shows your order as delivered but you have not received it, please contact us within 14 days of the delivery date.
If your package arrives damaged, opened, or with missing items, please notify us within 48 hours of delivery and include:
- Your order number;
- Clear photos of the package;
- Clear photos of the damaged item, if applicable;
- A brief description of the issue.
We will review the issue and may assist with a carrier claim, replacement, reprint, store credit, partial refund, or other remedy where appropriate.
Incorrect Address and Failed Delivery
Please make sure your shipping address is complete and accurate at checkout.
Modaknits is not responsible for delivery delays, failed delivery, lost packages, returned packages, or additional shipping costs caused by:
- Incorrect address;
- Incomplete address;
- Missing apartment, suite, unit, or building number;
- Incorrect postal code;
- Incorrect phone number;
- Recipient unavailable;
- Refusal to pay customs duties or import taxes;
- Failure to collect the package from the local carrier or customs office.
If an order is returned to us or cannot be delivered due to customer-provided address issues or unpaid customs charges, additional shipping fees may apply for reshipment.
Custom printed products may not be eligible for refund due to failed delivery caused by incorrect or incomplete customer information.
Split Shipments
In some cases, orders may be shipped in multiple packages due to item availability, order quantity, packaging requirements, or logistics arrangements.
If your order is split into multiple shipments, you may receive more than one tracking number.
Shipping Delays
We make reasonable efforts to meet the estimated production and shipping timeframes shown on our website.
However, delays may occur due to artwork issues, proof approval delays, production volume, carrier delays, customs clearance, holidays, weather, force majeure events, or other circumstances beyond our control.
If we expect a significant delay before shipment, we may contact you with an update and available options where required by applicable law.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
We aim to respond within 1–2 business days.