Refund policy
Refund & Return Policy
Last updated: July 5, 2026
At Modaknits, we create premium custom printed T-shirts and apparel products. Because many of our products are made to order using customer-submitted logos, artwork, images, text, or design files, our return and cancellation rules are different from standard ready-to-ship apparel.
Please read this policy carefully before placing an order.
Return Eligibility
We accept returns on eligible non-custom items within 14 days of delivery.
To be eligible for a return, items must meet all of the following conditions:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- Free from stains, odors, damage, or signs of wear
- Returned only after receiving return authorization from our team
Items that do not meet these conditions may not be accepted for return.
Custom Printed Products
Custom printed products are made to order and are generally not eligible for return, refund, or exchange unless the issue was caused by our production error.
This includes products customized with:
- Uploaded logos
- Artwork files
- Images
- Text
- Brand graphics
- Design notes
- Print placement selections
- Front, back, sleeve, or other custom print areas
Custom printed products cannot be returned or refunded due to:
- Wrong size selection by the customer
- Customer-provided artwork issues
- Low-resolution, blurry, or incorrect uploaded files
- Customer spelling, logo, or design mistakes
- Color preference or slight color variation between screen and printed product
- Change of mind after purchase
- Order no longer needed after production has started
- Customer approval of a digital proof that contains the final print details
If we print the wrong design, send the wrong item, or your product arrives defective or damaged, please contact us as described below.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom printed or personalized products, unless defective or incorrectly produced by us
- Worn, washed, used, altered, or damaged items
- Items without original tags, if applicable
- Items damaged due to improper use, washing, storage, or care
- Final sale or clearance items, if applicable
- Gift cards, if applicable
- Bulk custom orders, unless otherwise agreed in writing
Order Cancellations
Orders may be canceled only before artwork review, proof approval, or production begins.
Once your artwork has been approved, a digital proof has been approved, or production has started, custom printed orders cannot be canceled.
If you need to request a cancellation, please contact us as soon as possible at:
We will review the order status and let you know whether cancellation is still possible.
Return Process
To request a return for an eligible item, please contact us at:
Please include:
- Your order number
- The item you want to return
- The reason for the return
- Photos, if the item is damaged, defective, incorrect, or has a production issue
Our customer service team will review your request and provide return instructions if the return is approved.
Returns sent without prior authorization may not be accepted or processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or with a production issue caused by us, please contact us within 14 days of delivery.
Please include:
- Your order number
- Clear photos of the issue
- Photos of the packaging, if shipping damage occurred
- A brief description of the problem
If the issue is confirmed, we may offer one or more of the following remedies, depending on the situation:
- Reprint
- Replacement
- Store credit
- Partial refund
- Full refund
We reserve the right to review each case before approving a remedy.
Exchanges
At this time, we do not offer direct exchanges.
For eligible non-custom items, you may request a return and place a new order for a different size, color, or style.
For custom printed products, exchanges are not available unless the product was incorrectly produced, defective, or damaged due to our error.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to:
- An incorrect item sent by us
- A defective product
- A confirmed production error
- Shipping-related damage
Original shipping fees are non-refundable unless the issue was caused by our error.
For international returns, customers are responsible for return shipping costs, customs charges, duties, taxes, brokerage fees, or any other import-related charges unless otherwise required by law or approved by us in writing.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, refunds will be issued to the original payment method within 5–10 business days after approval.
Please note that your bank, card issuer, PayPal, or payment provider may require additional time to process and post the refund to your account.
Original shipping fees, duties, taxes, customs fees, and other import-related charges are generally non-refundable unless the issue was caused by our error or otherwise required by applicable law.
Late or Missing Refunds
If you have not received your refund after approval, please first check with your bank, card issuer, PayPal, or payment provider.
If the issue persists, please contact us at:
We will assist you further.
International Returns
International returns may take longer to process due to transit times, customs inspections, or local carrier delays.
Modaknits is not responsible for delays caused by international return shipping, customs processing, or incomplete return documentation.
Please contact us before sending any international return so we can provide return instructions.
Contact Us
If you have any questions about returns, refunds, cancellations, or custom printed order issues, please contact us at:
We aim to respond within 1–2 business days.